Member Services Officer – Amigos SACCO
Member Services Officer – Amigos SACCO
- 1 Vacancy
- 98 Views
Experience
2 Year
Employee type
Full TimePosition
Entry Level
Offer Salary
ተመራጭ
Job Description
Job SummaryThe Member Services Officer will manage the member journey from onboarding and registration through retention and engagement. The position will ensure KYC and regulatory compliance, provide quality customer service, resolve member grievances, promote financial products, and strengthen member relationships.
Key Responsibilities
- Serve as the primary contact for new members and provide orientation.
- Verify and validate member registration documents in line with KYC, AML, and cooperative regulations.
- Explain member rights, obligations, and financial products.
- Manage member engagement and reduce account dormancy.
- Identify member needs and promote relevant financial products.
- Cross-sell and up-sell savings, micro-investment, and asset-financing products.
- Handle member grievances and ensure timely resolution.
- Promote financial literacy programs.
- Educate members on information security, transaction safety, and digital security.
- Maintain strong and professional relationships with members.
Qualifications & Experience
- Bachelor's Degree or Diploma in Cooperative Management, Marketing, Management, Accounting, or related business fields.
- 2–3 years of relevant customer-facing or front-office experience in financial institutions.
Duty Stations
Shashemene, Hosanna, Gondar, Mizan Teferi, Arba Minch, Debre Berhan, Dire Dawa, Wolkite, Dessie, Jigjiga, Wolaita Sodo, Bonga, Harar, Semera, Bishoftu (Debrezeyit), and Shakiso.
How to Apply
Apply online through:
Application Deadline: August 22, 2026
