Key Responsibilities

Lead & Coordinate E-Voucher Implementation

• Provide field-based technical support, leadership, and daily coordination of system rollout
• Troubleshoot system, operational, and logistical issues
• Oversee device distribution, storage, and usage
• Conduct awareness and registration campaigns with MFIs, MPCs, and agricultural experts
• Collect and monitor voucher distribution and redemption data
• Analyze field data to generate insights and improvement options
• Conduct follow-up visits after troubleshooting
• Produce weekly and monthly activity reports

Mobile Application Technical Support

• Install and configure the E-Voucher mobile application for MFI Agents & MPC Officers
• Ensure all mobile devices are fully operational and configured
• Monitor system performance and analyze logs
• Prepare technical reports and document troubleshooting outcomes
• Ensure timely registration and onboarding of users
• Escalate critical issues to the Regional Manager

Training & Capacity Building

• Provide on-job practical training for new and existing MFI, MPC, and cashier staff
• Conduct performance reviews and continuous capacity enhancement

Stakeholder Engagement

• Coordinate campaigns with MFIs, MPCs, and agricultural experts
• Work with Zone/Woreda E-Voucher Technical Committees
• Ensure clear communication with stakeholders and beneficiaries
• Maintain strong, professional relationships with partners

How to Apply

Interested applicants should submit:

A cover letter indicating motivation and relevant experience

A CV (maximum 3 pages)

📧 Email:hr@kifiya.com
📌 Please mention the Job Title and Location you are applying for in the subject line.

🔔 Only shortlisted candidates will be contacted.