Member Services Officer-Amigos SACCO Ltd.
Member Services Officer-Amigos SACCO Ltd.
- 1 Vacancy
- 35 Views
Experience
3 Year
Employee type
Full TimePosition
Intermediate
Offer Salary
Attractive
Job Description
Job SummaryAmigos SACCO Ltd. is looking for welcoming and customer-focused Member Services Officers to serve as the first point of contact at its branches. The role focuses on member onboarding, KYC compliance, transactions, product promotion, and building strong member relationships.
Main Responsibilities
- Onboard new members through structured welcome and orientation.
- Verify registration documents in compliance with KYC and cooperative regulations.
- Educate members about rights, obligations, and financial products.
- Manage member engagement and help prevent account dormancy.
- Cross-sell and up-sell savings and investment products.
- Resolve member complaints within established service timelines.
- Educate members on information security, internal controls, and digital safety.
Qualifications & Experience
- Bachelor’s Degree or Diploma in Cooperative Management, Marketing, Accounting, or a related business field.
- 3–5 years of customer-facing/front-office experience in a financial institution.
Key Skills
- Member service and handling
- Problem solving
- Sales & business development
- Communication & interpersonal skills
- Relationship management
- Collaboration & teamwork
How to Apply
Submit your CV, cover letter, and supporting documents through the official Amigos SACCO vacancy portal.
Skills
Organizational SkillsLeadership SkillsFlexibilityCommunication SkillsComputer SkillsCustomer Service SkillsProblem-SolvingInterpersonal SkillsLearning AgilityProfessionalism
