Key Responsibilities

IT Infrastructure & Support

• Install, configure, and maintain computer hardware and software.
• Provide technical support to staff both onsite and remotely.
• Troubleshoot network, printer, and connectivity issues.
• Maintain LAN/WAN infrastructure and internet connectivity.

Systems & Security

• Support email systems and user account management.
• Assist in maintaining servers and backup systems.
• Ensure regular system backups and data protection.
• Install and maintain CCTV and security systems when required.

Health Information Systems

• Support EMR (Electronic Medical Records) and HMIS systems.
• Assist in data processing and system maintenance.

Maintenance & Projects

• Perform preventive maintenance tasks and report to the Head of TMD.
• Support IT engineers on technical projects.
• Escalate complex issues when necessary.
• Maintain proper documentation of IT equipment and systems.

Work Environment

The role is based in the hospital’s Technical Maintenance Department (TMD) and involves maintaining and repairing IT systems using specialized tools and equipment. The IT Technical reports directly to the Head of the Technical Maintenance Department.

Job Requirements

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience

3–5 years of relevant work experience in IT technical support or system administration.

Technical Skills

• Knowledge of networking concepts (TCP/IP, LAN/WAN, routers, switches).
• Familiarity with Windows operating systems and Microsoft Office.
• Hardware maintenance and troubleshooting skills.
• Experience with EMR systems is an advantage.
• Knowledge of server management and IT certifications is desirable.
• CCTV installation experience is beneficial.

Professional Competencies

• Strong problem-solving and documentation skills.
• Good communication and teamwork ability.
• High professional ethics and confidentiality.
• Ability to work under pressure and handle critical situations.
• Willingness to participate in on-call duties.

Required Skill

CCTV Installation Experience

How to Apply

Interested applicants should submit their CV and non-returnable supporting documents through one of the following options:

1. In Person:
Admin Building No. 22,
1 km from Hawassa Referral Hospital on Loke Street, Hawassa.

2. Online Application:
https://forms.gle/Pp7hMC9Y2xR9M4uKA

Email for inquiries:bmnchsc@gmail.com
Phone: +251941878056